Returns & Exchanges
At Rosso Coffee Melbourne, we take pride in the quality of our beans and equipment. If you are not entirely satisfied with your purchase, we are here to help you with a return or replacement.
Contact Support
Email our customer service team within 14 days of receiving your order, including your order number and a brief explanation of the issue.
Review & Approval
Our team will assess your request; please note that for health and safety reasons, we cannot accept returns on opened bags of roasted coffee beans unless there is a quality defect.
Return Shipping
Once approved, securely package your items and ship them back to our Melbourne roastery using the provided return label or a tracked postal service.
Refund Processing
After we receive and inspect your returned items, we will process your refund or store credit within 3 to 5 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing